FAQs – Retro Video Game Help & Store Info | Gamers Go Retro

Gamers Go Retro is your trusted destination to buy authentic retro video games, consoles, and accessories online. We specialize in physical titles from the golden eras of gaming — including NES, SNES, Nintendo 64, Sega Genesis, Sega Dreamcast, PlayStation 1, PSP, PS Vita, and Xbox Original.

Every item is tested (where applicable), clearly labeled by condition, and backed by a 90-day warranty so you know exactly what you’re getting. Unlike marketplaces full of reproductions, we only sell 100% genuine retro games — updated daily with rare collector’s editions, RPG classics, and affordable Game Only cartridges.

With same-day shipping from our Orlando store and free U.S. shipping on orders over $50, Gamers Go Retro makes it easy to grow your retro gaming collection with confidence.

All of our video games and consoles are 100% authentic and original. You will never find reproduction discs, cartridges, or third-party emulation consoles on our site. Every item we sell is genuine retro hardware and software, carefully tested and guaranteed to be the real thing.

Our inventory is based entirely on trade-ins, so we cannot guarantee availability of specific titles. However, we receive new games, consoles, and accessories every day. To stay updated, check our website regularly and follow us on social media for the latest arrivals:

• 📸 Instagram: @gamersgoretro
• 🎥 TikTok: @gamersgoretro
• 📘 Facebook: Gamers Inc Orlando

All of our games and consoles listed on the website represent our current in-stock inventory. If you don’t see a specific title or system available, it simply means we are out of stock at the moment.

Since our inventory changes daily with new arrivals, we recommend checking back often or browsing our Latest Arrivals collection to see the newest retro games, consoles, and accessories added to our store.

We use clear condition labels so you always know what you’re buying:

• Sealed – Factory sealed, never opened.
• Complete In Box (CIB) – Game, case/box, and manual/inserts included.
• Game Only – Cartridge or disc only, no case or extras.
• Missing Manual/Inserts – Game and case/box included, but missing manuals or inserts.
• Cosmetically Flawed – Fully functional but with cosmetic issues (e.g., scratches, stickers, worn labels).

Every item is tested (where applicable) and backed by our 90-day warranty for peace of mind.

We classify items as Cosmetically Flawed or Good Condition based on their appearance, while ensuring all products remain fully functional.

• Cosmetically Flawed: May include scratches, scuffs, faded labels, chips on cartridges, peeling, or old retail stickers that cannot be removed without damage. Consoles may also show yellowing or cosmetic wear. These issues do not affect playability or functionality.
• Good Condition: Works as originally intended with no repairs required. Labels, manuals, and cases are intact without major damage. Consoles in good condition show minimal wear, no heavy discoloration, and remain in proper working order.

Both options are tested to ensure authentic retro games and consoles work properly before shipping.

Most of our inventory comes from trade-ins, and many games or consoles need cleaning and technical care before resale. Our team carefully refurbishes each item to ensure it works like it should:

• 🧼 Cleaning: Consoles and games are thoroughly cleaned inside and out.
• 🕹️ Testing: All items are tested to confirm full functionality.
• 📀 Discs: Cleaned, resurfaced if needed, and tested for playability.
• 🎮 Cartridges: Pins are cleaned and thoroughly tested.
• 📦 Cases: Old stickers are removed or swapped for fresh cases when available.

Every product we sell is prepared with care so you can buy retro video games and consoles that are reliable, clean, and ready to enjoy.

Because our inventory is based on trade-ins, some games may be missing original components like manuals, inserts, or promotional materials. To make shopping easier, we clearly label every product by condition with pricing adjusted accordingly:

• Complete-In-Box (CIB): Includes original case, manual, and inserts.
• Missing Manual/Inserts: Includes the game and case but missing one or more original components.
• Game Only: Disc or cartridge only, no case or inserts.

This way you always know exactly what you’re getting when you buy retro video games at Gamers Go Retro.

Consoles, controllers, or accessories that require disposable batteries (such as AA or AAA) will not include them with purchase. For products that use rechargeable battery packs, we make sure they are tested and included where applicable.

Yes! We offer free U.S. shipping on all orders over $50. Orders under $50 are charged standard shipping rates, which are calculated at checkout based on your location and order size. All orders are shipped quickly from our Orlando store with tracking included.

We ship orders the same day if received by 3 PM ET, Monday through Saturday. Orders received after 3 PM will ship the next day, except orders placed after 3 PM on Saturday, which will ship the following Monday.

Shipping costs are calculated at checkout based on your delivery address and the weight of the items in your order. You’ll see all available mailing options and prices before completing your purchase.

We also offer free U.S. shipping on orders over $50, making it easy and affordable to grow your retro gaming collection.

Yes! Gamers Go Retro ships internationally to select countries including Canada, the United Kingdom, and Brazil. Shipping costs are calculated at checkout, and all items are carefully packaged for safe delivery. Please note that international buyers are responsible for any import duties, taxes, or customs fees in their country.

Every order is carefully packed by our team to ensure safe delivery. We use protective materials such as bubble wrap, bubble mailers, blank game cases, and sturdy boxes to keep your games and consoles secure in transit. Our goal is for your items to arrive in the exact condition you purchased them.

Yes! Every game, console, and accessory purchased from Gamers Go Retro is backed by our 90-day warranty. This warranty covers functionality and ensures your items work as expected.

Note: The warranty does not apply to model kits, plush items, or blind box collectibles.

At Gamers Go Retro, we’ve been serving the retro gaming community for over 15 years, building a reputation for quality, trust, and fair prices. Every game and console we sell is authentic, thoroughly cleaned, tested, and refurbished before it reaches our shelves or website, and each purchase is backed by our 90-day warranty.

Unlike many eBay resellers who may list reproductions, overcharge, or provide little customer support, we are a dedicated retro game store with a 4.8-star rating on Google and thousands of happy customers. We take pride in delivering reliable products, transparent condition labels, and real customer service you can count on.

Yes! Gamers Go Retro has a physical store located in East Orlando. You can visit us at:

📍 504 N Alafaya Trail #111, Orlando, FL 32828

Stop by to browse our wide selection of retro games, consoles, and accessories in person, or shop our full catalog online for fast nationwide shipping.

While we carefully clean, test, and refurbish every game and console before sale, if you receive a defective item we’ll make it right. All games, consoles, and accessories are covered by our 90-day warranty, so you can shop with confidence knowing your purchase is protected.

We offer a 90-day warranty on all games, consoles, and accessories for defects. Within 90 days of receipt, you may request an exchange or store credit for a defective item.

For change-of-mind returns, you may return any product within 30 days of the order date for a refund of the purchase price (excluding shipping). Items must be in the same condition as received, and proof of purchase is required. Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect.

To start a return, please email us at Gamers@GamersGoRetro.com for authorization and instructions. Unauthorized returns will not be accepted.

No, we do not purchase factory-sealed retro video games or sealed retro consoles.

When you sell your retro games and consoles to Gamers Go Retro, our team evaluates each item based on three key factors:

• Condition: We check the overall appearance and functionality. Cosmetic wear, scratches, label quality, or yellowing can affect value, but all items must work as intended.
• Edition: Special, limited, or collector’s editions may be valued higher if all original components are intact.
• Completeness: Items that include their original boxes, manuals, inserts, or promotional materials are worth more than Game Only copies.

This process ensures fair and competitive offers for every seller, whether you’re trading in a single cartridge or a full retro collection.

We accept a wide range of secure payment methods to make checkout easy. These include Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. For trade-ins, we also offer payouts via check, store credit or cash.

Yes! We offer Gamers Go Retro digital gift cards that can be purchased online and redeemed at checkout. They make the perfect gift for any retro gamer. We also provide store credit as an option when trading in games, consoles, or accessories—often giving you more value than cash payouts.

We’re here to help with any questions about your orders, our products, or trade-ins. Please reach out using the appropriate contact:

General Inquiries & Orders

Email: Gamers@GamersGoRetro.com

Trade-Ins & Quotes

Email: Trades@GamersGoRetro.com

Our team will respond within 24 hours, ensuring fast and reliable support.