FAQs
Please see below answers to our most frequently asked questions!

Are these games and consoles official or reproductions?
All our video games and consoles are 100% authentic and original! You will not find any reproduction discs, cartridges, or third-party emulation consoles on our site!
Can I request a game?
All of our inventory is based on trade-in! Due to the finite nature of retro gaming, we cannot guarantee that we will always have a specific copy of a game in stock. However, we do receive games every single day! Stay tuned on our website for newly added games, consoles, accessories, and merchandise, and follow us on our social media pages for consistent updates!
Instagram: @gamersgoretro
TikTok: @gamersgoretro
I am looking for a game that I can’t find on the website
All games and consoles on our website are listed as our ‘In-Stock’ inventory, so any games and consoles you don’t see on our site just means that we are out of stock at the moment.
Stay tuned on our site, as our inventory changes every day with new games, accessories, consoles, and merchandise!
What is the refurbishment process at Gamers Go Retro?
Most of our inventory is received through trade! Many times, these consoles and games are in need of some cleaning, and technical support. We thoroughly clean all consoles and games, ensuring that they are tested and in working order. All game cases are de-stickered or swapped for fresh cases, discs are cleaned and tested, cartridges have their pins cleaned thoroughly and are tested, and all consoles are cleaned down to the smallest details!
Do your games include original manuals and inserts?
We have a huge inventory, but sometimes the games we buy from around the country may be missing pieces like inserts, manuals, promotional materials, and other components of their original packaging. NOT TO WORRY! We have provided purchase options for you to narrow down what you are looking for based on our available inventory! We have options with prices adjusted accordingly for Complete-In-Box, Game Only, Missing Manuals/Inserts.
Will my purchase include batteries if needed?
Any consoles or components that need batteries such as AA batteries or AAA batteries will not be included with purchase.
How does ‘Cosmetically Flawed’ differ from ‘Good Condition’?
Games that we classify as cosmetically flawed may have small nicks and tears on the label, as well as security stickers from previously existing retailers that make it hard to remove without tearing the original art of the game.
Cosmetically flawed may include, but is not limited to; scratches, scuffs, peeling, stickers that cannot be removed, chips on cartridges or consoles, and other cosmetic issues that cannot be fixed. These issues will NOT affect the functionality of the games or consoles. Consoles may have some yellowing and wear and tear that cannot be fixed but will be in working condition.
A game and/or console that we consider to be in ‘good’ condition would be one that works as it was originally intended to work, is not in need of any repairs or alterations, and has its manuals and/or labels that are not faded, torn, scratched, or otherwise damaged. Consoles in good condition will work as originally intended, will have no chips or major cosmetic blemishes, and will have no yellowing or fading to the system.
When will my order ship out?
We ship all orders within 1-2 business days.
How will my order be packed?
Each order is carefully packaged by our well-trained staff to ensure your order arrives in the condition you bought it. We utilize bubble wrap, bubble mailers, blank game cases, and boxes to ensure your order is well protected!
Does my purchase include a warranty?
Yes! We offer a 90-day warranty on games, components, and consoles!
*This warranty does not apply to model kits, plush, or blind boxes.*
What is the difference between Gamers Go Retro and an eBay reseller?
At Gamers Go Retro, we have standardized a high level of refurbishment and customer support for over 15 years. You can rest easy knowing that we have thoroughly cleaned and tested every game and console we sell, backed by our signature 90-day warranty! Unfortunately, online resellers have made it hard for everyone to get into retro gaming with extremely high prices, zero customer support, and by selling fake games.
We at Gamers believe in a quality product, an original product, at a fair price, thoughtfully refurbished and carefully mailed to you – the gamer.
Do you have a physical location?
We do! We are located in East Orlando – 504 N Alafaya Trail #111 Orlando, FL 32828
What does shipping cost?
When you are ready to checkout, the address information you provide, along with the weight of the products being purchased will generate a list of mailing options and prices for you.
What if I receive a defective order?
It is our goal to ensure this never happens – but if it does, we will support you with a 90-day warranty included with your purchase of games or consoles to ensure we make the situation right!
How can I reach you if I have a question?
For order related inquiries or questions about our products, contact us at
Gamers@GamersGoRetro.com
For questions about trades or quotes for trades, contact us at
Trades@GamersGoRetro.com
We strive for quick and efficient communication and will respond to you within 48 hours!
Do you buy factory sealed retro games?
We do not buy factory sealed retro video games or factory sealed retro game consoles.
How are my games evaluated if I want to sell them?
We are happy to buy your retro games and consoles! Once we receive the games and/or consoles, we check for the condition, edition, and completeness of each product. Here is the breakdown:
Condition – The appearance and working order of the console and/or game. The condition is an important factor in evaluating price due to cosmetic wear and tear, as well as if the
game or console is in working order. The better the condition, the greater the value!
Edition – Many games and consoles have special or limited-edition versions of their release. Some limited or collector’s editions may fetch a higher price if all their items are intact!
Completeness – Most games and consoles came with manuals, inserts, promotional materials, and in the case of consoles and cartridge games – boxes as well! The more complete your games and consoles are, the greater their value!
How does Gamers determine pricing?
Due to the variable nature of the retro gaming market, pricing is determined by market trends such as supply and demand, and other cultural factors that play into the popularity of games. Retro Gaming is a finite industry, with only so many copies of existing games out in the world and not in production anymore, these factors can affect pricing.